FAQs, Shipping & Returns:
Shipping
Do you offer free shipping?
Yes, all Australian orders include free express shipping via AusPost.
How long will my order take to arrive?
Orders dispatch in 1-2 business days.
Eastern Seaboard
- Metro: 1-3 business days
- Rural: 2-6 business days
WA & SA
- Metro: 3-6 business days
- Rural: 3-8 business days
NT & Remote Areas:
- 5-10 business days
Do you ship internationally?
Currently, we only ship within Australia. But please reach out if you are interested, our global expansion is coming soon!
Where do you ship from?
All of our items are shipped out of our HQ in Sydney metro
Returns
What's your return policy?
Free returns, no questions asked, returned within 30 days we will even cover the postage!
How do I initiate a return or exchange?
Contact us here with your order number and we will provide the full instructions
When will I receive my refund?
Refunds are processed within 5-7 business days after we receive your returned item.
Payments
What payment methods do you accept?
We accept Visa, Mastercard, American Express, Apple Pay, Google Pay, PayPal, and Afterpay.
Where do I enter my discount code?
Enter your discount code during checkout in the provided field.
Ethical & Sustainability
Are NORM products ethically made?
Absolutely. Ethics drive every decision we make, from design through to delivery. Our garments are crafted in certified factories with strict ethical guidelines.
What does NORM do about sustainability?
We design products with minimal environmental impact. Our manufacturing partners are selected for their commitment to sustainability and reducing waste.
Metro (East Coast): 1-3 business days
I have more questions about your sustainability practices.
About Norm
Why do you sell via drops?
We release products in limited runs because quality matters. Small drops help us keep manufacturing standards high, maintain strict quality control, and minimise waste. It also means every product you get is carefully crafted not mass-produced.
Why do you only stock a few products?
We focus only on essentials designed to perform exceptionally. Each item is meticulously engineered, tested, and refined for real life. By stocking fewer products, we ensure that each one meets our uncompromising standards for quality, fit, and functionality.
Metro (East Coast): 1-3 business days
Why do you sell out so fast?
Demand often exceeds supply because we prioritise quality over quantity. Limited drops help us guarantee that every product meets our strict performance and craftsmanship standards. Sign up to our mailing list to secure early access and avoid missing out.
Metro (East Coast): 1-3 business days
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